Why Am I Not Receiving Emails from the Forms on my Website?

Not Receiving Emails from Website

If your website has a form for things like Contact Us or job applications, ideally, you’d get those submissions via email. But because of email spammers, it doesn’t always go smoothly.

Sometimes, these emails end up in spam filters, like in Outlook, Apple Mail, or Gmail. Check your spam folders there. If you use a separate email service, they might have a website where you can log in and find spam.

When launching a new website, it’s crucial to ensure these emails come through. If not, consider adding the server to a whitelist or teaching your spam filter that these emails aren’t spam.

Did I Just Lose Everything?

With websites set up by Mid-West, we avoid relying on email due to the issues mentioned earlier. We ensure there’s always a backup, and it’s stored directly on your website. Simply log in to your website’s Dashboard or Administration area, locate the “Forms” component or plugin, and within that section, you’ll discover a “Submissions” area where a backup of all sent information is retained. From there, you can easily download or export it.

E-Commerce Websites

If you have a website featuring a shopping cart or e-commerce, it’s not advisable to rely solely on email. It’s essential to regularly log into your website throughout the day to verify and confirm orders. Additionally, cross-check this information with your payment gateway software to ensure the success of each transaction and to catch any potential oversights.

What to Do

If you’re not getting emails that you expect, check if you have any spam or junk email filters activated. Email setups can vary, so while filtering might not be the main problem, it’s a good starting point since it’s often the common issue.