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Get Website Support, Updates, Fixes, and Help…

Your website serves as the central hub for your marketing efforts. It often shapes the initial impression that customers have of your company, making it crucial to ensure its smooth operation and regular maintenance.

Our experienced team is ready to assist with your website. Finding reliable help can be challenging, but since 2001, we’ve supported thousands of clients, just like you.

Need assistance with tasks such as adding new content (copy, images, PDFs, etc.), resolving errors, keeping your site’s software up to date, or adding new features like a form? It’s a simple process – just submit a request to us, and we’ll be there to help.

Here’s How EASY It Is…

What Are Support Blocks?

Each support block represents half an hour of time. This means the minimum work we undertake is for half an hour, and we also perform tasks like taking backups, conducting testing, and generating reports. We can handle multiple requests within a half-hour block.

Here’s a pro tip: Some clients provide us with a task list to save time and blocks.

Support blocks never expire, and the more you purchase, the better the discount. It’s wise to stock up on them.

We keep a record of your block purchases, their usage, and the remaining balance. You can easily check this information by logging in anytime. Blocks are associated with your website’s domain name for simplicity.

Asking questions or requesting a quote doesn’t use up blocks. If there’s ever a situation where blocks are to be charged, we’ll always confirm that with you via email first.

What Kind of Support Can You Do?

We’re experts in WordPress but can handle many other types of websites too. Feel free to ask us anything.

Here are some examples of the maintenance work we typically do:

  • Add content and do layout (images, copy/text, files, videos, etc.)
 
  • Add / remove employees from Staff pages
  • Fix website errors / issues / troubleshooting
 
  • Test the Contact Us form / check that emails get delivered
  • Add forms
 
  • Add / remove users
  • Add CAPTCHA to forms
 
  • Add popups or notification bars
  • Make sure website software is up to date (core software, plugins, themes, etc.)
 
  • Add and configure security plugins
  • Add products to your e-commerce store
 
  • Add maps to pages
  • Help make the website load faster
 
  • Add snippets of code
  • Adjust page styles (CSS) or colors
 
  • …and LOTS more!

Again, don’t be afraid to ask!

How Long Does It Take?

We usually complete requests within 24-48 hours on business days. All requests are logged in a ticket system to ensure nothing gets overlooked. Our team follows up on tickets to provide you with the best service.

What If There’s a Problem With the Work?

In life, unexpected things can happen. If there’s an issue with our work, we’ll either fix it or give you a refund. We always take backups before making changes, ensuring we can revert things if needed.

Our goal is to ensure your happiness so that you’ll

Get Started!

You can start right now without paying a dime.

Just start a request and we’ll take it from there.

What Clients Think of Our Work…

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